Common Questions about Vacation Rental Homes

What are the benefits of a vacation home rental?
Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.
   
How do I book a home?
You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call (605) 321-6235 and we will be glad to help you.

What is required to book a home?
Renters must be 25 years of age or older to make a reservation.  We require photo ID, a signed rental agreement, and 25% of the total to reserve a home.  The balance is due 60 days prior to arrival.  We accept Visa, MasterCard, or Discover.
 
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

What is your cancellation policy?
All cancellation requests must be in writing.  Reservation deposit is non-refundable. Cancellations between 60 days and 30 days of arrival will receive full refunds less 50%.  Cancellations within 30 days of arrival will forfeit entire reservation amount. Call or email for Sturgis Rally Cancellation Policy. Travel Insurance is recommended: https://cdn.liverez.com/1/documents/csa/G-330CSA.PDF 

What is provided in each home?
All bed and bath linens, place settings, and silverware are provided for the maximum occupancy of the house. We provide a starter supply of toilet paper, paper towels and garbage bags for each stay.

What time is check-in/check-out?
Check-in is at 4pm on your arrival date. Check-out is 10am on your departure date.

Can I bring my pet with me?
No, at this time all of our Black Hills properties are strictly pet-free to assure a clean home for our guests that are allergic to pets.  Our Waubay Lake Cabins allow pets with prior permission only. 

What are the average temps for the area during a certain time of year?
You can learn more about average temps of the Black Hills here:http://www.usclimatedata.com/climate/lead/south-dakota/united-states/ussd0190